Associate University Registrar

The Associate Registrar provides leadership and oversight for teams supporting new student enrollment and continuing student registrar services. This role ensures the effective execution of processes in alignment with institutional policies, regulatory requirements, and accreditation standards. The Associate Registrar partners closely with the Senior Registrar and serves as a key resource across the institution. The position reports directly to the Senior Registrar.

Monday through Friday, 40 hours per week with additional hours required for support during peak periods.

We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan.

Bachelor's degree required, Master's degree preferred.

Minimum three years' higher education work experience in registrar operations and student records management is required.

Lead and supervise the Enrollment Team Assistant Registrar and the Registrar Services Team Assistant Registrar.

Partner with the Senior Registrar to evaluate, develop, and maintain departmental policies, procedures, and operational standards.

Ensure consistent and accurate communication of academic policies and procedures to the Registrar's Office staff.

Monitor and audit teams' outputs to ensure accuracy, quality, and compliance with Herzing, regulatory, and accreditation requirements.

Ensure the University's service level agreements are maintained for the Enrollment and Registrar Services teams.

Provide leadership, coaching, and development to staff, promoting accountability, engagement and successful delivery of key results.

Manage team performance, which includes delivering consistent quality feedback, providing reinforcement and recognition when appropriate, and taking corrective action when necessary.

Oversee the training, development and coordination of division staff and department activities to ensure team has the skills and ability to perform their jobs effectively.

ensuring all new hires receive appropriate training.

Act as a liaison to internal departments, providing guidance on student scheduling and academic policy matters.

Assist in performing all new student and continuing student Registrar tasks as needed.

Provide excellent customer service to students, staff, faculty and third parties.

Ensure staff is adhering to FERPA and other related regulatory requirements.

Participate in appropriate professional organizations and stay informed with best practices established by the American Association of Collegiate Registrars and Admissions Officers (AACRAO).

Participate in administrative meetings and committees as assigned.

Act on behalf of Senior Registrar in his or her absence.

Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.

Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.

Legal Notice / EEO / Discrimination Statement

It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law.

The notice of nondiscrimination is located at a public web page providing further detail.