Concierge - Weekends / Full time

Full-Time - Tuesday, Saturday, Sunday: 7:00am - 3:30pm & Wednesday, Thursday: 3:00pm-11:30pm
As a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.
Greet residents, visitors and staff warmly
Manage and direct incoming phone calls efficiently and professionally
Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
Make hospitality, customer service, and resident satisfaction your top priorities in every interaction
High School diploma or equivalent
Proven experience with a multi-line phone system with demonstrated professional phone etiquette
Demonstrated proficiency with MS Office applications to perform job-related tasks
Must be able to communicate clearly in verbal and written English
Proven administrative and organizational skill set
Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community
Career Growth and Training programs led by Belmont Village subject matter experts
BV Cares direct employee support program for severe and unexpected hardships
Exclusive discounts and offers from leading retailers and brands
Complimentary unlimited continuing education courses
Referral bonus opportunities
Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.
Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.