Receptionist - FULL TIME & IMMEDIATE HIRE

ReceptionistWe are a small but busy medical practice, and strive to make a huge impact in people's lives. They walk out with anything from an antibiotics prescription to a major life-saving surgery. The receptionist is the gateway to the practice, and in many respects the most important position here. The position requires a high level of communication skills (you will be interacting with other physicians, patients, hospital administrators and staff, family members), a high level of technological skill (you will be operating about 6 technologies and about 12 software programs), and managing about 6 communication channels (email, phone, walk-ins, text messaging, internal ticketing system, electronic medical records communications). I contemplated using a different title for the position (like communications coordinator, or central command center) but was too afraid to confuse the internet search engines, so resigned to keep the imperfect term that currently describes it as "receptionist". For example, if a patient calls in with an urgent medical matter, you will need to call the physician immediately rather than just take a message. Also, there is the ever-so-present uncomfortable but necessary subject of money which comes up invariably... and knowing how to deal with it with consideration and tact, as patients come in not only with health concerns but with financial concerns as well. Job Requirements• NOT required to have worked in the medical field before.• Mother-like skills in customer service and telephone etiquette• As reliable as snow in the winter in FairbanksResponsibilities:• Welcomes and warmly greets all patients and visitors, in person, or over the phone• Registers new patients and updates existing patient demographics by collecting detailed patient information including appropriate forms, personal and financial information.• Facilitates patient flow by- checking patients in and notifying the medical assistant of patient arrival- checking patients out and scheduling their outside facilities appointments (e.g. Input the name of the referring provider in computer when entering any new patientInput how the patient found out about usChecking voicemails 8am, 11am, 1pm, 4pmChecking eligibility for a patient and uploading to systemConfirm next day appointment + send PDF of forms to fill out before coming in for first time.Give urine cup to patients with labelCheck in patients + scan insurance infoEnter referrals from fax to systemUpload medical records to various parts of the systemCollect payments from patientsCompensation:Will be commensurate with skill & abilities.Schedule:This is a full-time position M-F 0800-5:00 PM with available benefits