Liaison - Full Time

Boston Center for Plastic Surgery

As the first person our patients interact with either on the phone or in person, your energy and presence will be warm and welcoming. This person must have experience in high-end customer/patient service, possess strong communication skills, thrive when handling multiple tasks, and be willing to learn. Our office operates in a service oriented atmosphere where the entire team is dedicated to working together in the common goal of patient satisfaction. To excel in this role you will be attentive, patient, have emotional intelligence, attention to detail, and look at every interaction with the team and patients as an opportunity to make someone's day a little bit better.

Receive incoming phone calls and triage calls to the appropriate team members.

Become an expert in our practice software for incoming communications and scheduling appointments.

Complete super-bills for non-surgical services rendered, explain fees and take payments for service as well as assist in end-of-day payment reconciliations.

Assist in general office duties and other duties as required.

High school diploma or GED at minimum; Exceptional customer service skills

Some office and/or retail experience

Clinical knowledge of aesthetic and/or medical terminology

Basic computer systems such as Microsoft and Google suites, as well as software programs for scheduling and organizing documents

The salary for this role will range from USD $24.00 to 32.57 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.

We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.

com if you need a disability accommodation for any part of the employment process.