Customer Service Call Center (In-person)

FM Talent Source is an enterprise that provides business and workforce solutions to help organizations nationwide overcome business challenges. Our clients include federal, state and local government agencies, Fortune 500 Companies, and non-profit organizations. Founded in 2004, we have a strong history of providing recruitment strategies and utilizing effective project and quality management methodologies to ensure our clients’ success.
The Members Service Contract Center Representative will be responsible for providing exceptional customers service to current and prospective client members by handling inquiries and requests related to life insurance policies, requirements, programs and services.
The representative will serve as the first point of contact, responding to both telephone and written inquiries, and will provide clerical and data entry support for member requests, including policy updates, beneficiary changes, address changes, and other service transactions.
The role also includes assisting with organizational activities and special projects as directed.

1. Customer satisfaction
2. Measurement of Service Level Standards

Customer Service - Team member consistently delivers exceptional internal/external customer service
Continuous Improvement - Team member seeks opportunities to improve current processes, systems, and methods to promote reliability, quality, and efficiency of output.
Contact Center (90%)

Handle phone calls and email inquiries.
Claim Calls
Billing Calls
Service Inquiry Calls
Service Transaction Back-Up (10%)

Handle Service Requests
Coverage Changes (Non-medical)
Minimum of 2 years’ experience in a Call Center role at a company.
LOMA ACS (Associate Customer Service) Designation within 3 years in the role.
One-way video interview
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.