Head of Service Management

Patient Services ManagerMorrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.We are seeking a Patient Services Manager to lead our Patient Services Team in an 90-bed Acute Care setting in Collierville, TN.Key Responsibilities:Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient populationHires, directs, coaches, trains, and develops around 7 patient service team membersComplies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitationsEnsures patient services staff assists in achieving stated patient satisfaction goalsComplies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policiesParticipates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programsQualifications:Associate degree with one (1) year work experience in food services or related field, or bachelor's degree in food service technology/management or related fieldCertified Dietary Manager (CDM) preferredMinimum of one (1) year experience in food service management preferred in an acute care setting, but open to nursing home, LTC, K12ServSafe® certified, desirablePossess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systemsAssociates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.