Head Of Information Technology And Cybersecurity

Onsite: Lincoln, CA Benefits: Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, Costco Membership Reimbursement and 40% off Employee Discount
About San Francisco Bay Coffee:
Established in 1979, San Francisco Bay Coffee operates as a family-owned coffee company in its third generation focused on innovation and sustainability. San Francisco Bay Coffee has an international network of over 32,000 farmers and treats all its suppliers as extended members of the family. They offer a variety of coffee products sourced from farms worldwide, including OneCup and a range of bag sizes, all at various roast levels. The brand also sells coffee related merchandise. San Francisco Bay Coffee sell via the following channels: club, regional and national grocery stores, and online. San Francisco Bay Coffee is committed to sustainable and eco-friendly farming and production. The San Francisco Bay Coffee family has maintained a tradition of quality and exceptional service since their inception. They have cemented their reputation as experts in the coffee world by spearheading innovation to create a high quality and affordable coffee product.
This role is a contributing member of the leadership team, driving decision processes of the various business units in order to adequately anticipate technology resource needs, offer advice on technology-enabled opportunities, direct the development of new and innovative solutions, and respond to emergent requirements.

The Director of IT establishes San Francisco Bay Coffee’s technical vision and leads all aspects of San Francisco Bay Coffee technology development. This position is responsible for the organization’s total IT and operational technology (OT) footprint as it relates to strategy, architecture, policy, compliance, security, and risk management of IT-enabled functions - spanning enterprise applications, cloud infrastructure, cybersecurity, data governance, manufacturing systems, and analytics.
Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the organization. Research new solutions and technologies and implement changes
Own the multi-year IT strategy and roadmap aligned to company growth, margin, service-level, and food-safety objectives
Responsible for organizational direction and business unit strategies with regards to technology, digital commerce, and customer-facing systems
Develop and monitor annual operating and capital budgets for information and technology systems
Establish and chair IT governance covering intake, prioritization, architecture review, and change control
Lead and develop the Information Technology team, including talent development, performance management, and succession planning
Data Governance, Analytics & Digital Transformation
Develop and lead a company-wide data governance program to ensure data quality, consistency, security, accessibility, and accountability across the organization
Develop a cohesive enterprise data ecosystem that consolidates information from manufacturing equipment, production systems, ERP platforms, and business applications into a centralized environment for analysis, regulatory compliance, reporting, and performance measurement
Own enterprise data governance using Microsoft Purview, including data classification, sensitivity labeling, data loss prevention, retention, and cloud auditing
Direct the Power BI and Microsoft Fabric analytics platform, including data model standards and a governed single source of truth
Partner with Finance, Sales, Supply Chain, and Operations to deliver decision-grade reporting, analytics, and business intelligence
Lead responsible adoption of AI technologies, including Microsoft 365 Copilot and Power Platform, while ensuring proper governance, security, and user adoption
Cybersecurity & Risk Management
Establish and maintain a corporate-wide information security program to ensure that information assets are adequately protected
Identify, evaluate, and communicate information security risks in a manner that meets compliance and regulatory requirements
Lead incident response planning, cybersecurity risk management, security awareness programs, and third-party security reviews
Partner with company leadership and legal counsel to align security and privacy practices across the organization
Own hybrid infrastructure across Microsoft Azure and on-premises compute, storage, virtualization, and enterprise networking
Provide oversight of network, systems, database maintenance, performance, and Help Desk operations
Own business continuity and disaster recovery planning, testing, and execution
Define service levels, escalation paths, support standards, and customer satisfaction measurement for IT services
Application Support & Project Management
Ensure IT supports enterprise applications and provides project management for technology initiatives
Lead project identification, budgeting, vendor selection, implementation, training, and change management efforts
Collaborate with operational departments to define reporting, analytics, and technology requirements that improve business performance
Comply with all company policies and procedures, demonstrating a strong commitment to Food Safety and Good Manufacturing Practices (GMP) in support of product integrity, operational excellence, and regulatory compliance
Bachelor’s or Master’s degree in Information Technology, Computer Science, Information Systems, or equivalent related experience

• 10+ years of progressive experience in Information Technology, including leadership and management of technical teams
• Experience leading enterprise ERP implementations, upgrades, or major enhancements; Microsoft Dynamics 365 Business Central preferred
• Experience leading cybersecurity programs, including identity management, endpoint security, incident response, and user awareness initiatives
• Experience supporting manufacturing operations and/or food and beverage production environments preferred
• International experience and knowledge of compliance regulations in Mexico and Panama preferred
• PMP, ITIL, CISSP, CISM, or relevant Microsoft certifications preferred

Experience supporting external audits, customer audits, and regulatory inspections
Demonstrated experience communicating effectively with all levels of the organization, from executive leadership to production floor personnel
Proven experience collaborating with Sales, Marketing, Operations, Supply Chain, Finance, Quality, and Executive Leadership teams
Demonstrated leadership ability with experience in management, strategic planning, supervision, and budgeting
Ability to make sound business and technology decisions in fast-paced environments, including during operational disruptions and cybersecurity incidents
Experience building and executing short- and long-term technology roadmaps
Experience leading enterprise cybersecurity, infrastructure, cloud, ERP, and business application initiatives
Experience developing and implementing data governance, analytics, business intelligence, and digital strategy initiatives
Job Type: Full-time
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
San Francisco Bay Coffee will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. After making a conditional offer and running a background check, if San Francisco Bay Coffee is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.