Client / Customer Care Rep

Houston Cat Hospital cultivates a collaborative, authentic, and compassionate culture and is seeking a Client Service Representative to join our fast-paced clinic and team. At Houston Cat Hospital, YOU MATTER!

We have been serving the Houston area since 2003 and focus on employing the finest veterinary professionals to care for our patients. We are AAHA accredited, and are committed to the highest standards in veterinary medicine and provide educational opportunities for all of our staff.

Schedule : Full-time, must be available to work Saturdays and holidays if the clinic is open.

Houston Cat Hospital is committed to educating our clients on the best preventative and medical care options to keep their pets happy and healthy, year-round. We stay informed on the latest advances in veterinary technology and above all, remember that all animals and pets are to be treated with loving care in every check-up, procedure, or surgery. Be flexible in attitude and work habits.

Perform basic computer skills, type 30 words per minute.

Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; May be exposed to unpleasant odors, noises and animal urine and feces. Can answer client’s inquiries about basic animal care questions and routine procedures.

Admitting / Discharging Patients/ Cash Handling

Can admit patients and handle medical records entries accurately.

Can prepare client invoices for services performed.

Can accurately handle payment transactions and balance the drawer at the end of their shift.

Can keep the front desk a positive area even in the event there is a wait time.

Computer Knowledge / Telephone Skills

Receives and relays telephone, fax, and email messages accurately and promptly.

Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.

Can enter and update client and patient information into practice computer software.

Has good computer skills and shows accuracy in inputting details.

Personal Conduct/Attitude/Teamwork

Can feel and express a genuine liking for animals and their owners and for working in an animal care field.

Can outline costs and fees in a positive light while supporting hospital payment policies.

Can turn future clients (phone-shoppers) into clients through relationship building and bonding.

Facility Maintenance

Can maintain a professional/welcoming appearance in the front office through cleaning and organization.

Can stock and organize the coffee station.

Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones and copier.

Can accurately document conversations with clients in the medical record.

High school diploma or equivalent

• 2+ years customer service experience
• Bilingual (Spanish) is preferred
• Some computer knowledge required;