Head of Client Support Services

The Service Supervisor is responsible for overseeing front-end operations and ensuring an exceptional customer experience. This role leads service team members, supports daily operational execution, and ensures compliance with company standards related to customer service, cash handling, and safety.
Supervise daily front-end operations including check stands, self-checkout, and service desk
Ensure efficient customer flow and minimal wait times
Monitor register activity, cash handling procedures, and till accountability
Maintain cleanliness, organization, and readiness of all service areas
Support execution of promotions, programs, and front-end initiatives
Customer Service Excellence
Deliver outstanding customer service and lead by example
Handle customer concerns, complaints, and service recovery situations
Support returns, exchanges, and customer service desk operations
Supervise, coach, and support front-end associates (cashiers, courtesy clerks, service desk)
Assign daily tasks and ensure proper coverage across service areas
Provide real-time feedback and reinforce service and performance standards
Assist in training new hires and developing team members
Performance & Productivity
Monitor front-end productivity metrics including speed, accuracy, and service levels
Support labor management and efficient scheduling execution
Identify and address performance gaps to improve overall service efficiency
Ensure compliance with cash handling policies, security procedures, and company standards
Support loss prevention efforts and report suspicious activity
Maintain a safe and secure environment for customers and employees
Follow all safety policies and regulatory requirements
High school diploma or equivalent required
Previous retail or customer service experience required
Flexible schedule including evenings, weekends, and holidays
Ability to assist across front-end areas as needed
Customer Focus
Organization & Time Management
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Building the future of food and well-being starts with you. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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