VP, Head of Product Management

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in ChaseNet you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will focus in partnering across Consumer and Community Banking, Merchant Services, Technology, and key control functions to strengthen the ChaseNet value proposition through targeted, data-driven enhancements that improve authorization performance, reduce fraud and dispute friction, and create differentiated merchant value.

ChaseNet is a customized, end-to-end closed-loop payment processing platform designed to simplify payment acceptance for Chase-issued Visa credit, signature debit, and PIN debit cards. Through a partnership with Visa, ChaseNet leverages Visa’s infrastructure for processing Chase-issued Visa credit and signature debit transactions while enabling differentiated capabilities and performance improvements for merchants and customers.

Develop a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns and maintains a product backlog that enables development to support the overall strategic roadmap and value proposition

Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Partner with Consumer and Community Banking and Payments stakeholders to leverage issuer and processing data to design and deliver enhancements to the ChaseNet value proposition, including reducing friction and costs.

Lead discovery and ideation to define product features, articulate the customer and operational problem statements, and translate concepts into clear requirements, acceptance criteria, and delivery milestones.

Serve as the primary product interface to Technology teams, managing backlog prioritization, writing high-quality user stories, and driving delivery execution through agile ceremonies and disciplined release management.

Drive cross-functional delivery coordination across Fraud/Risk, Disputes/Operations, Legal/Compliance, and Commercialization to ensure solutions are operationally viable, controlled, and ready for market adoption.

Quantify and communicate business cases for priority initiatives, including market sizing, pricing and economics, cost-to-serve impacts, and performance improvement potential, and use data to track realized value post-launch.

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Proven product ownership experience leading end-to-end technology delivery, from discovery, release execution and post-launch performance management.

Deep understanding of payments processing concepts, including authorization flows, fraud controls, disputes/chargebacks, and operational impacts on merchants and cardholders.

Demonstrated ability to lead through influence across complex stakeholder groups, including product, technology, operations, risk, and commercial teams, with experience engaging senior leaders.

Strong analytical capability to develop business cases, define success metrics, and use data to prioritize work and validate outcomes.

Excellent written and verbal communication skills, with the ability to translate between business objectives and technical implementation detail. JIRA (or equivalent work management tools) and documentation practices suitable for technology delivery and auditability.

Agile delivery and product management: Scrum, backlog management, user stories and acceptance criteria, release planning, stakeholder management.

Experience working on issuer-acquirer ecosystem initiatives, including use of issuer data to improve authorization outcomes and fraud performance.

Familiarity with card-linked offers or merchant engagement platforms that enable targeted access to cardholders.

Background partnering with control functions (Risk, Compliance, Legal) to deliver controlled product changes in regulated environments.

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