Receptionist/Front Desk Registration

Receptionist Position

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network (OneOncology affiliated medical practice). This role will also provide office support to Physicians and the Practice's Executive Team.

Coordinates activity in the reception area and greet patients and visitors at the front desk with a friendly smile and greeting.

Answers in-coming phone calls and faxes and route them appropriately and promptly

Travels to clinic offices to provide front office back up coverage

Supports Doctors with light administrative needs, such as obtaining signatures, completing applications for credentialing at hospitals and with insurance groups

Processes patients' visits by collecting co-pays and helping patients to fill out needed paperwork

Serves as "gate-keeper" by managing visits by vendors and pharmaceutical representatives.

Patient registration/check-out

Reconcile daily cash report

Schedules and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol

Answers telephone and respond to inquiry, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Maintains supplies and cleanliness of front office

Demonstrates exceptional customer service skills in the performance of work assignments and duties

Accurately documents in the EMR system

Verifies patients insurance information and updates billing staff if any changes

Demonstrates exceptional assessment, critical thinking, and customer service skills

Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Great Customer Service Skills

Medical Terminology-Oncology/Hematology Specific

Medical Assistant Certificate preferred

Knowledge of medical laboratory procedures

Basic computer knowledge

Demonstrates exceptional assessment, critical thinking, and customer service skills

Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Los Angeles Cancer Network