Warehouse Loader/Customer Service

Warehouse Unloader

Costa Solutions is a trusted leader in the warehouse and food service industry that provides 24/7 managed labor support for inbound, outbound, and tracking-and-reporting. We believe in continuous growth and process improvement and continually customize new service options to meet the expanding needs of our customers. With the goal of superior customer service, we strive to treat every person and each situation with dignity, honor, and respect.

The Warehouse Unloader (AKA Lumper) is responsible for unloading merchandise in accordance with established safety, procedural, and accuracy standards to meet the warehouse operation goals.

Essential Job Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Select products accurately and properly verify
2. Perform required equipment inspection and report any deficiencies to supervisor
3. Must follow proper safety procedures
4. Receive load assignment from dock supervisor
5. Must follow all work instructions and procedures
6. Remove product from trailer and break down loads to customer specifications per purchase order
7. Must break down loads efficiently, accurately, in a timely manner, with little to no error on loads: loads must be wrapped and lined up by P.O. line number when required
8. Responsible for recording loss, damages, shortages and overages
9. Responsible for turning in all packaging slip, recording your name and number of shortages or overages, if any.
10. Reports any equipment damages and/or integrity of pallets
11. Will train new team members on unloading process
12. Must maintain a clean working area
13. Make recommendations for more effective operations.

Competencies

1. Must be able to identify products by size, type, color, or product code.
2. Must be able to speak, read, write, and understand the English language.
3. Basic math skills
4. Reasoning skills with the ability to understand and execute instructions.
5. Must have the ability to work safely in a warehouse environment
6. Must have the ability to work in a team environment
7. Must maintain certification, if using powered industrial equipment
8. Good organizational and time management skills in order to meet goals
9. Proficiency in inventory software, databases, and systems or the ability to learn

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to use hands to fingers, handle or feel; reach with hands and arms; and talk and hear. This position frequently requires to stand; walk; and stoop, kneel, crouch or crawl. Occasionally required to sit, climb and balance. Must be physically capable of constantly lifting and/or moving objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 60 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Education & Experience

1. High school diploma, GED or equivalent years of experience, preferred
2. Previous working experience as a warehouse worker, preferred
3. Familiarity with modern warehousing practices and methods or the ability to learn processes and procedures
4. Must maintain certification, if using powered industrial equipment

Work Environment

This position works in a warehouse setting with various temperatures. Warehouse temperatures vary from freezer, refrigerator, climate control to no climate control warehouses as well as some outdoor exposure. While performing the duties of this job, the employee is exposed to moving mechanical parts, vibrations, two-way forklift flow, and loud noise.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities and activities may change at any time with or without notice. All other duties assigned by supervisor.

Costa Solutions, LLC