Head of Product | Tech

About SpotOnWe’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real usersRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersAwarded Great Places to Work and Built In’s Best Workplaces for multiple years runningWe move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. We are looking for a strong product leader—someone who can set a clear vision, rally engineering, design, operations, GTM, and external partners around it, and make confident trade-offs in a high-stakes, highly regulated domain. Your success will be measured by payment performance (authorization rates, latency, and resiliency), merchant satisfaction, funding accuracy, and the ability to unlock new payment capabilities that help merchants grow revenue and reduce operational friction.Define how each payment media type is presented and accepted—chip, contactless, digital wallets, ecommerce tokens, and white label loyalty—and set the metrics that measure acceptance health.Monitor and improve key payment performance metrics—authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy—through rigorous data-driven experimentation.Partner with risk, compliance, and security to ensure adherence to network rules and PCI DSS, and with GTM to package and position payment capabilities that differentiate SpotOn for hospitality.Money Movement & Remittance (partnership scope):Partner with money movement and remittance teams to ensure merchant processing funds settle on time, with accurate fees, adjustments, and chargeback handling reflected in merchant-facing reporting.Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions.Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives.Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions.Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.Qualifications:5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products.Deep understanding of card-present and card-not-present payments, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows.Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment.Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation.Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams.Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers.Compensation:Our base pay range starts at $180,000 -$225,000/year for this rolePlease note the salary range listed is just one component of a competitive compensation package which includes a company stock planOffers will be reflective of the candidate’s location and experience.We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. Medical, Dental and Vision Insurance 401k with company matchRSUsPaid vacation, 10 company holidays, sick time, and volunteer time offEmployee Resource Groups to build community and inclusion at workMonthly cell phone and internet stipendTuition reimbursement for up to $2,000 per calendar year to assist with your professional developmentWe will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.San Francisco, CAEmployment TypeFull timeDepartmentInnovationCompensation$180K - $225KPlease note the salary range listed is just one component of a competitive compensation package which may include a company stock plan depending on role eligibility.