Concierge - Weekends and Evenings!

Concierge Lafayette Park Apartments - Detroit, MI 48207

Description Are you a customer-focused professional who enjoys creating exceptional experiences for residents and guests? We are seeking a Concierge to serve as the first point of contact for one of our premier apartment communities. This position is ideal for an individual with outstanding communication skills, a professional demeanor, and a passion for delivering exceptional customer service.

In this resident-facing role, you will help create a welcoming environment, assist residents and visitors, and support the day-to-day operations of the community. We are looking for someone who is organized, dependable, and committed to providing a first-class resident experience.

Responsibilities:

Welcome residents, guests, and prospective residents in a professional and friendly manner

Manage the front desk and serve as the primary point of contact for inquiries and requests

Answer phones, respond to emails, and assist with general community information

Coordinate resident packages, deliveries, and visitor access

Assist with resident events and community engagement activities

Monitor building access and help maintain community security procedures

Handle resident service requests and communicate with onsite teams to ensure timely resolutions

Maintain accurate records, logs, and reports as needed

Support the onsite management team with administrative and clerical tasks

Deliver exceptional customer service while creating a positive resident experience

Qualifications:

Previous customer service, hospitality, concierge, front desk, or administrative experience preferred

Professional appearance and positive attitude

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Ability to remain calm and professional in a fast-paced environment

Proficiency with Microsoft Office applications

Ability to work evenings, weekends, and holidays as required

Strong attention to detail and problem-solving skills

Previous multifamily, hotel, or hospitality experience is a plus

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.