Head of Operations & Business Management

Our client is a newly acquired residential HVAC company entering an exciting new phase of growth. With approximately $2 million in annual revenue and a team of 13 employees, the company is focused on building the operational foundation needed to scale into a larger, more sophisticated organization. Backed by committed ownership and a long-term vision, they are investing in leadership, systems, and infrastructure to create a highly efficient operation while continuing to deliver exceptional service to their customers.

The Operations Manager will play a pivotal role in building the operational backbone of the business. This is not a role for someone looking to maintain an existing operation—it is a hands-on opportunity to create one. Reporting directly to the Owner, this leader will design and implement the processes, systems, and workflows that will allow the company to scale efficiently over the coming years.

This individual will oversee everything from job pricing and operational workflows to scheduling, accounting processes, CRM implementation, and field operations. They will lead the rollout and optimization of ServiceTitan (and other business systems), establish best practices for service and installation operations, and build the infrastructure needed for sustainable growth.

The ideal candidate is a seasoned HVAC operations professional who has successfully built out functions before, understands the common pitfalls of growth, and knows how to build processes that create a smooth-running, high-performing organization. Performance-based bonuses

Company-paid medical insurance (80% of employee premium)

Optional dental and vision insurance

Two additional personal PTO days

Six paid company holidays

Optional short-term and long-term disability coverage

Direct partnership with ownership and significant influence over the future of the company

Lead the day-to-day operations of residential HVAC service and installation teams

Develop scalable workflows for service, installation, dispatching, and customer operations

Lead the implementation, optimization, and ongoing management of ServiceTitan and other CRM/business management platforms

Improve and streamline accounting workflows in partnership with leadership and accounting personnel

Create SOPs, KPIs, reporting, and operational dashboards to measure performance and drive accountability

Recruit, mentor, and develop managers, technicians, dispatchers, and office staff

Foster a culture of accountability, ownership, and continuous improvement

Manage departmental budgets, labor costs, inventory, and operational expenses

Ensure an exceptional customer experience while continuously improving operational efficiency and profitability

Proven track record of building, improving, or scaling HVAC operations

Extensive experience with HVAC service, installation, dispatch, and field operations

Demonstrated success implementing operational systems, SOPs, and scalable business processes

additional CRM or field service software experience is a plus

Strong understanding of job costing, pricing strategies, operational reporting, and business financials

Strong business acumen with the ability to improve operational efficiency and profitability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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