Head of Operations & Business Management

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. SummaryWe're seeking an experienced Operations Manager to lead our Provider Enrollment operations supporting healthcare clients. In this role, you'll oversee daily contact center operations, develop leaders, strengthen client relationships, and drive continuous improvements in quality, service delivery, and operational performance. You'll collaborate with internal and external stakeholders to solve business challenges, improve processes, and ensure successful delivery against contractual commitments.Your role in our missionLead the day-to-day operations of a Provider Enrollment contact center, ensuring service levels, quality standards, operational KPIs, and contractual commitments are consistently achieved.Build, coach, and develop managers, supervisors, and frontline employees while fostering a culture of accountability, collaboration, and continuous improvement.Partner with clients and internal stakeholders to solve operational challenges, strengthen relationships, and deliver exceptional service and business outcomes.Drive operational excellence by analyzing performance metrics, improving business processes, managing budgets, and optimizing workforce planning to increase quality, efficiency, and cost effectiveness.Lead strategic initiatives, operational implementations, and cross-functional partnerships that support business growth, innovation, and long-term client success.a degree in Business Administration, Healthcare Administration, Information Technology, or a related field is preferred.Five or more years of experience leading healthcare operations, contact center operations, or business operations.Five or more years of experience leading managers, supervisors, or large operational teams in a performance-driven environment.Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement.What you should expect in this roleHybrid/Office based position located in Jefferson City, Missouri. Candidates must reside within a 60-mile radius of the office.Lead a high-performing team supporting Contact Center and Provider Enrollment operations for healthcare clients.Collaborate with clients, business partners, and leadership to drive operational excellence and achieve contractual performance goals.Occasional travel may be required based on business or client needs.The deadline to submit applications for this role is October 5, 2026.#LI-HYBRID#LI-LM1The pay range for this position is $95,000.00 - $121,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.