Phlebotomist - Primary Care Clinic

JOB SUMMARY

The Phlebotomist is a professional member of the Clinical Services team. Responsibilities for this position include phlebotomy, waived testing and administrative tasks. This position requires strong competency in obtaining blood samples from patients to preparing specimens for laboratory analysis. This position will also require administrative abilities for checking patients in, scheduling future appointments and maintaining health data in our EHR.

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities:

Ensuring patient safety and comfort during the procedure

Maintaining a clean and organized work environment

Adhering to infection-control and safety procedures

Perform venipunctures to obtain a blood sample

Prepare specimens for transport to our reference lab

Maintain current knowledge of phlebotomy techniques and procedures

Maintaining electronic health records (EHR) and documenting patient data in appropriate fields

As appropriate, taking patient phone calls and following up on patient requests

Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. copayment, co-insurance, point-of-care incentive)

Requirements

PERFORMANCE REQUIREMENTS

Knowledge :

Knowledge of venipuncture and skin puncture techniques

Knowledge of infection control procedures

Basic understanding of medical terminology

Skills :

Excellent communication and patient interaction skills

High level of accuracy and attention to detail

Ability to work in a fast-paced environment and under pressure

Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.

Effective management of multiple duties and responsibilities in a clinical setting

EDUCATION/EXPERIENCE

Required:

High School Diploma or equivalent

Certified Phlebotomy Technician (CPT) certification

1-2 years of phlebotomy experience in a hospital or clinic setting

Preferred:

Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness

At least one year of experience in a primary care or public health setting functioningat the full extent of her/his training

Experience with eClinicalWorks

Prior work in performance or quality improvement

PHYSICAL REQUIREMENTS

Full range of motion, including manual and finger dexterity and eye-hand coordination

Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds

Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting

Some travel within western North Carolina

WORK ENVIRONMENT

Fast paced work environment.

The noise level in the work environment is usually moderate.

DISCLAIMER

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

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