Bank Teller - Customer Service (Full Time)

Full Time Teller, Newton Centre, Newton, MA Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. The Difference You Make: As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution. Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs. Process transactions, including deposits, withdrawals, and transfers. Handle cash and maintain accurate cash drawer balances. Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations. Recognize opportunities and cross-sell bank products to deepen customer relationships. Engage customers and leverage digital tools to educate them on self-service options. Assist with custodianship, audits, and other operational tasks. Maintain a clean and organized work area, to create a welcoming environment for customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High school diploma or GED - Required Qualifications: 6+ Months Cash Handling experience - Required. 6+ Months Demonstrated customer service experience - Required. Excellent customer service skills and a passion for helping others. Ability to identify and escalate concerns of risk to appropriate channels. Ability to follow directions, policies, and procedures. Comfortable in using digital tools and technology to enhance customer engagement. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Preferred experience in Microsoft Office products. Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. You may be evaluated in part based upon your performance of the tasks listed in this job description. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at View email address on click.appcast.io we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact.