Hotel Head Of Housekeeping

Omni Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Director of Housekeeping

Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates.

Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.

Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.

Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintainance CARE program throughout the hotel.

Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Effectively coach and counsel associates and managers as needed and complete performance evaluations.

Maintains open and clear communication with all departments and guests to ensure consistent service.

Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.

Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.

Oversees staff scheduling, Kronos and payroll cost controls.

Maintains Housekeeping turnover to an acceptable level.

Directly control the key control program for all Housekeeping associates.

Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.

Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.

To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.

Minimum 5 years Housekeeping supervisory experience in hospitality is required.

Previous experience in luxury hotel environment required.

Ability to communicate (verbal and written) in English.

Ability and willingness to stand for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.