Client Service Support Rep

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience sales and service expectations.A key component of this service to external members is to ensure each employee identifies members financial needs and suggests appropriate Credit Union solutions.
Working knowledge of the Credit Unions products and services
Maintain department policy and procedure documentation accordingly
Adhere to all procedures stated in the Credit Unions Member Service Representative policy and procedures
Ensure compliance with operational security and control policies/procedures preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions including deposits withdrawals loan payments and check cashing
Provide operational oversight support and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
High school diploma or equivalent
Minimum 2 years experience in retail sales or customer service with cash handling experience
Working knowledge of NWFCU Federal and state regulations required by the National Credit Union Association
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products
Ability to work Monday-Thursday 9AM-5PM Friday 9AM-6PM and Saturday 9AM-1PM
Previous experience at a financial institution is preferred

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race color age religion sex sexual orientation gender identity genetic information national origin disability protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Department at