Head of Programme Management

Salary Range $85,000.00 - $125,000.00 Salary Level Management Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Up to 25%
Safety, Integrity, Ownership, Collaboration, Service, Sustainability
MLI) is a rapidly growing producer of ultra-pure chemical products, serving the semiconductor and flat-panel screen industries worldwide. Shift/Hours/Location: M-F, 8am-5pm, Onsite/Hybrid, Moses Lake, WA
Manage and coordinate all aspects of multiple technical products, including product development, market analysis, supply chain optimization, cost structure evaluation, and profitability assessment.
Gather, manage, and prioritize market and customer requirements while providing guidance and support to the program management team.
Financial Performance Management: Actively manage Profit & Loss, including cost structure, pricing strategies, and other key performance indicators (KPIs).
Program Advisory: Acts as advisor to the program team on project tasks and operations
Strategic Planning: Create, own, and continuously refine product strategies and tactical plans to ensure alignment with business objectives.
Market Research & Analysis: Conduct global market research to assess capacity, supply-demand dynamics, and pricing trends for effective product marketing.
Customer-Centric Innovation: Define customer requirements for next-generation products to drive innovation and competitiveness.
Approve costing/proposed pricing and assist with complex requests, including new warehousing solutions and shipping challenges.
Customer Requirements Review: Assess new customer requirements, coordinate with internal teams, and identify process improvements or gaps necessary to meet customer expectations.
Drive product and customer strategy, ensuring clear communication and alignment across internal stakeholder groups while troubleshooting issues.
Escalation Management: Handle Level 3 customer escalations and OCAP (Out-of-Control Action Plan) support, including preparation of escalation materials, participation in OCAP meetings as needed, and coordination with TM, PM, AM, QA, and QC teams for responses.
Continuous Improvement: Lead planning and execution of continuous improvement initiatives across processes and operations.
Support major customer audits and provide ongoing assistance for corrective action responses.
Collaborating with Senior Planning Manager in costing and pricing for new products and/or customers (including location), including review with AM, support for PM/PLM
Initiate and/or Drive MOCs related to plant-wide changes, major expansions, or customer-sensitive changes (bulk sulfuric, building expansion, etc.).
Provide customer requirements for all MOCs. Costing & Pricing Management: Collaborate with Senior Planning Manager in costing and pricing for new products and/or customers, including location-specific considerations. Collaborate with Account Managers (AM) and provide support to Program Managers (PM) and Product Lifecycle Managers (PLM).
Financial Structure Control (FSC): Collaborate with Senior Planning Manager in FSC activities for new product lines and packaging changes related to owned RFQs.
Management of Change (MOC): Initiate and/or lead MOCs for plant-wide changes, major expansions, or customer-sensitive modifications (e.g., bulk sulfuric handling, building expansions). Define customer requirements for all MOCs and serve as the final approver for MOC closures.
Product Change Notification (PCN): Prepare PCN notifications for assigned MOCs, including data presentation, SPC documentation, generic and customer-specific notification forms, and additional requirements such as CoA comparison tables and MERF compliance.
Uphold all MLI policies and "MLI Code of Conduct."
Strict compliance with Environmental and Safety regulations.
Compliance and individual accountability with the MLI Quality System and ISO Registration is required. Bachelor's degree in Chemical Engineering, Chemistry, Materials Science, Business Administration, or a related technical field. Or minimum of 5 years of progressive experience in related field, ideally in semiconductor chemicals, specialty chemicals, or advanced materials manufacturing.
Semiconductor industry knowledge: Understanding of semiconductor-grade chemical specifications, metrology standards, and customer quality expectations (e.g., Management of Change (MOC) process expertise, particularly for plant-wide or customer-sensitive changes.
Product Change Notification (PCN) preparation and management.
Understanding of warehousing, logistics, packaging, and shipping challenges relevant to chemical products.
Financial acumen: Strong understanding of costing, pricing, FSC (Financial Structure Control), and RFQ processes.
Strategic planning & road mapping: Data-driven decision making: Ability to leverage KPIs and dashboards for performance management.
Escalation management: Composure and skill in handling customer escalations and OCAP processes.
Serving as an advisor to the program team on tasks and operations.
Experience supporting major customer audits and driving corrective action responses.
Working knowledge of computers and MS Office software.
Follow written and verbal instructions in English.
Manage multiple priorities and projects simultaneously to meet established deadlines.
Masters/MBA degree in Chemical Engineering, Chemistry, Materials Science, Business Administration, or a related technical field.
PMP (Project Management Professional) or similar program/project management certification preferred.
Experience in high-purity chemical manufacturing environments.
Demonstrated experience managing full product lifecycles — from concept through Phase Gate Reviews (PGR) to market launch and sustaining.
Proven track record in P&L management, including cost structure analysis, pricing strategy, and profitability optimization.
Financial acumen: Strong understanding of costing, pricing, FSC (Financial Structure Control), and RFQ processes.
Market research & analysis: Ability to conduct global supply-demand analysis, capacity assessments, and pricing trend evaluations.