Financial Assistance Liaison

Transplant Financial Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position ensures continuity of admitting, registration, billing, collections, and other services through expertise in and across specific disciplines for third party payers, contracted vendors, and designated hospital programs.

Evaluates expected reimbursement to minimize financial risk of the programs including evaluating and communicating with patients potential financial responsibilities.

Weekly registration for all new Liver candidates.

Discuss with donor the necessity of all bills coming to the transplant facility.

Collaborates with the billing team concerning any patient or insurance issues.

Collaborates with Managed Care in developing and obtaining single case rate letters for foreign nationals as well as all self‑pay patients.

Coordinates with the Medical Center pharmacy the take home medications for patients who are either donors or have a single case agreement.

Reviews and monitors all CMH donor patient accounts.

Supplies all insurance information to NMFF for billing.

Ensures responses to patient and customer inquiries, providing feedback to suppliers and providing assistance to others performed completely, accurately, and within the time frames defined within division standards, objectives, and goals.

Adheres to NMH, divisional and departmental quality standards.

Identifies opportunities for and participates in process improvement activities.

Associate Degree or equivalent work experience.

Experience in Epic HB and PB Billing.

Experience in Transplant Billing or Transplant Clinical applications

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Sign‑on Bonus Eligibility (if sign‑on bonus offered for position)
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.

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