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Head of People Analytics Driving the Future of Workforce Strategy At Citizens, we're more than a bank! You will work closely with HR staff and business management to create actionable analytics that support decision making at all levels (strategic, tactical and operational). To achieve this, your role will be responsible for the design, implementation, evaluation and analysis of data and reporting mechanisms to bring clarity to HR related metrics and overall trends in the organization. We are seeking a visionary leader to spearhead our integrated People Analytics functionuniting analysts, developers, and researchers to create a truly data-driven culture. This role is pivotal in shaping how Citizens Bank leverages human capital insights to inform business decisions, influence outcomes, and reimagine the future of HR where AI and human potential work hand in hand.

Reporting directly to the Chief Administrative Officer of HR, the Head of People Analytics will define and execute our talent analytics strategy, delivering actionable insights that transform workforce planning and colleague experience. From automating processes and building predictive models to leading listening posts and advancing AI-driven solutions, this leader will be at the forefront of innovation in HR.

Diagnose root causes through advanced analysis.

Translate complex data into compelling narratives for executives and stakeholders.

Champion Data Stewardship: Ensure governance, security, and accessibility of HR data while optimizing our data warehouse.

A strategic, commercially minded leader with a proven track record in analytics and transformation.

Courageous and creative problem-solver who thrives in complexity and change.

Deep expertise in HR technology, data visualization, predictive modeling, and advanced analytics.

Ability to simplify complexityturning data into clear, actionable insights.

D. in Industrial/Organizational Psychology, Economics, or related field.

Proficiency in advanced statistical methods, predictive modeling, NLP/text analytics, and visualization tools (Tableau, R, Alteryx).

Knowledge of cloud technologies and progressive analytics strategies.

The salary range for this position is $205,000-$277,000 per year, plus an opportunity to earn an annual discretionary bonus. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. Required Skills Customer Empowerment

Diversity and Inclusion Practice

About Us Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Job Applicant Data Privacy Policy

Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Job Schedule Full time

Job Shift 1st

Locations One Citizens Bank Way, Johnston, RI, 02919, US 437 Madison Ave, New York, NY, 10022, US 28 State Street, Boston, MA, 02109, US 200 Station Drive, Westwood, MA, 02090, US 600 Washington Blvd.,