Account Liaison, Business Development

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. The Account Development Liaison (ADL) is responsible for educating community care partners about the availability and benefits of, as well as the eligibility criteria for, Hospice and Palliative Care services for medically appropriate, terminally ill patients who meet all applicable hospice admission criteria. Also promotes Home Health services for non-Hospice patients to community care partners. Bachelor's degree in related field preferred or an equivalent combination of education and experience
Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered); Technically proficient with Outlook, Word, Excel, Power Point and other job-related software
Bi-lingual in Spanish preferred
Mobile Driver - Valid driver’s license and automobile insurance per Company policy
Must be willing and able to travel throughout the designated service area
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Participate in Quality Assessment Performance Improvement activities as appropriate for the position.
Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other referral sources.
Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory; includes participation in appropriate clinical groups and interaction with referral sources during business hours, as well as weekends, evenings and holidays in order to meet required admission goals. Activities resulting in 90% customer facing time/travel and less than 10% administrative duties.
Responsible for ongoing territory management ensuring that assigned accounts reflect up-to-date, accurate profile information. Completes all sales call documentation in the CRM timely and with accuracy.
Responsible for the development of data driven, comprehensive quarterly sales plans that focus on strategies that result in admission and program growth.
Demonstrates creativity, innovation, and desire to create continued growth in assigned territory and accounts.
Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Develops new referral sources and businesses within assigned territory.
Provides ongoing education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program business development leader.
Provides consistent, frequent communication with referral sources including, but not limited to, organizational quality, outcomes, competencies, and clinical criteria and differentiators.
Performs at a high level as the account manager, providing exceptional customer service for all account related needs. Facilitates communication and resolution between the customer and team members.
Communicates effectively with the Director of Business Development on identified customer concerns.
Independently monitors trends related to account growth and loss and the development of new business. Constantly strives to improve the image of the Organization in the healthcare community.
Meets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs. 67,976.53 - $106,213.33 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.