Head of Operations & Business Management

Position Overview As an Operations Manager in Training, you will play a key role in leading and shaping the Service Operations Department at one or more assigned CarMax locations. This structured development program equips you with the tools and leadership skills needed to manage operations effectively. Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing CarMax’s Senior Management Development Program. You’ll collaborate with Sales, Business Office, and Purchasing teams to deliver an exceptional customer and associate experience while driving operational excellence. Role Responsibilities Serve as a Senior Manager on the store leadership team, providing strategic leadership and direction across Service Operations, including reconditioning, cosmetic, production and automotive service functions. Directly and indirectly lead multiple managers and a large frontline workforce, with accountability for staffing, performance management, associate development plans, succession planning and engagement tools. Own operational execution through detailed oversight of key performance metrics (KPMs), production capacity, quality, cycle time and cost controls, using data and trend analysis to drive continuous improvement. Maintain full financial accountability, including P&L ownership, expense management, labor optimization and productivity targets aligned to business plans. Champion process improvement initiatives and company programs, ensuring consistent execution and alignment with CarMax operational standards. Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety and PPE.

Required Qualifications Ability to interpret and maintain accurate data records

Completion of CarMax-provided training in Inventory, Cosmetic and Production processes

Strong multi-tasking skills and ability to make independent, critical business decisions

Proven ability to lead leaders, manage complex operations, and balance competing priorities in a fast‑paced, high‑volume environment

3+ years of management experience, retail management preferred

Ability to work in indoor/outdoor environments with a flexible rotating schedule, including nights, weekends, holidays and 12‑hour shifts, plus occasional travel for meetings and training

Willingness to work at multiple locations or relocate

Preferred Qualifications Bachelor’s Degree

96,000.00 - $168,100.00, may be eligible for bonus and equity. Full time salaried or hourly associates receive paid sick, vacation and holiday time. Please visit our CarMax Benefits website for additional details.

Equal Opportunity Employer CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status or any other characteristic protected by law.

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