Claim Processor - Temporary

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. Your primary responsibilities will involve resolving warranty claims and return requests. You will serve as the main point of contact for our customers throughout the claims process by providing clear and responsive communication. Additionally, you will investigate warranty claims by reviewing warranty coverage, emails, pictures, test reports, and other relevant documents. You will bring about timely claim resolutions by coordinating with the various other Maddox business functions and partner vendors to achieve the positive outcomes for both Maddox and our customers. Our goal is to ensure an industry leading customer experience at every point of the claims process by facilitating the ease of doing business and driving customer retention through prompt post‑fulfillment claim mitigation and resolution.

Skilled at balancing competing priorities and managing customer expectations.

At least 45 WPM typing speed

This is not an entry level position, so prior relevant and demonstrated experience is required.

2+ years of experience in a public/customer facing role

Proficient with basic computer software (G‑Suite, Email, CRM’s, ERP’s, etc.)

Team leadership, account management, or project management experience is a plus

Full‑time. Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.

Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc.), this amount includes bonus and benefits on a typical 45 hrs / week schedule.

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