CALL TAKER SECOND SHIFT - EMERGENCY COMMUNICATIONS

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. Our Emergency Call Relay Center is currently seeking a 911 Telecommunicator for our Longmont office located at 1601 Dry Creek Drive .
Our 911 TCs have their own dedicated desk space, access to our on site fitness center and cafe, and more.
To watch a video from the team and learn more about the role- click here:

Hawaii Nuclear scare
Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues
Record citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
Notify appropriate company and governmental staff of problems and issues via telephone and paging systems
Team Interfaces/Customer Service – Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided
Assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures
Responsible for placing a high priority on providing quality customer service while continuously striving to improve the level of overall service provided to internal customer and client
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided ensuring all customers (e.g. employees, client, departmental interfaces, etc.) High School diploma required.
Associates degree in communication, business or similar field preferred. Equivalent work experience in a similar position may be submitted for educational requirements.

Basic knowledge of MS Word, Outlook, Excel and PowerPoint required

• May be required to work varying shifts, including evening or overnight
• Regular attendance, Schedule adherence, and Compliance with Attendance Policy
• Bilingual in English and Spanish skill may or may not be required dependent upon position that is open

At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.