Head of Operations Management (m/w/d)

Dental insurance

• Flexible schedule
• Health insurance
• Training & development
• This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Manage club follow ups to ensure members are not past due and current

Executes procedures as outlined by front desk and kids club manuals

Assist Club Manager with all club operations as needed

Responsible for daily register deposits

Maintains office supply order

Responsible for desk inventory

Ability to respond to common inquiries or complaints from members

Available to work weekends and evenings and holidays

• Experience in cash handling and credit cards
• 1-2 Years' experience in customer service function

Ability to communicate with guests and other associates, including reading, writing and speaking

Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.

We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. At Genesis, our mission begins with MMFI: Make Me Feel Important . We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team , ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.

We Lead by Example , showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily , not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.

We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.

Medical and dental coverage

• The opportunity to uplift your community every day
• Whether you're training clients one-on-one or helping families stay active through our extended brands, you'll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.

If you're passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.

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