Head of Client Support Services

Make every resident meal a meaningful experience.

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at NYC Health + Hospitals/Gouverneur , a 295-bed long-term care and rehabilitation facility located on Manhattan's Lower East Side.

Gouverneur is home to one of the largest rehabilitation programs within the NYC Health + Hospitals system, with 100 dedicated rehabilitation beds serving a diverse patient population. Unlike many healthcare facilities, Gouverneur features a decentralized dining model, with resident dining rooms located on each floor and a traditional cook-serve food production system, offering both American and Asian menu selections to meet the needs of its residents.

This is an outstanding opportunity for a hands‑on leader who is passionate about resident satisfaction, team development, and delivering exceptional food service within a long‑term care environment.

Reporting directly to the General Manager, the Patient Services Manager 2 will lead a team of approximately 40 union frontline employees while ensuring exceptional meal service, regulatory compliance, and an outstanding resident dining experience.

Conveniently located in Manhattan, the facility is easily accessible by public transportation.

As the Patient Services Manager 2 , you will:

Lead daily patient dining and resident meal service operations throughout the facility

Supervise, coach, mentor, and develop approximately 40 union frontline employees

Ensure meal accuracy, quality, timeliness, and exceptional customer service

Conduct resident rounding and service recovery to enhance satisfaction and improve the dining experience

Partner closely with nursing, clinical staff, and hospital leadership to support resident care

Monitor meal service performance and implement continuous improvement initiatives

Ensure compliance with HACCP, food safety, sanitation, and regulatory standards

Assist with employee scheduling, labor management, productivity, and operational reporting

Foster a culture of accountability, teamwork, compassion, and service excellence

Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Medical, Dental, Vision Care and Wellness Programs

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

Bachelor's degree or equivalent combination of education and experience

At least three years of progressive management experience in food service or hospitality

Excellent customer service, communication, and relationship‑building skills

Experience coaching, developing, and engaging employees

Long‑term care or healthcare food service management experience strongly preferred

Experience managing unionized employees

Experience leading patient dining, resident dining, or customer service operations

Knowledge of healthcare food service regulations, HACCP, and quality improvement initiatives

Passion for enhancing the resident experience through exceptional hospitality and service

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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