REMOTE POSITION / CLAIMS PROCESSOR

Bristol West Claims Liability Claims Representative-Hybrid

Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you'll find more than a job – you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Workplace: On-site, Hybrid, Remote Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Participates in training program to learn basic policies, practices, procedures, and strategies needed to become a Claims Representative. Trains to handle low to moderately complex claims promptly, proactively, and with a sense of urgency. Trainee is required to pass an exam at certain phases of the training program. Trainees who successfully complete this training program may be placed into a Claims Representative role of equivalent salary grade.

In a supervised learning environment, trains to adjust low to moderately complex claims. Learns skills such as conducting thorough investigations, establishing damages, determining liability, negotiating settlements, making claim payments, confirming policy coverage, and explaining claim determination to parties incident to the claim. Works in electronic claim files to handle assigned claims within designated authority. Learns to manage diaries, update claim files and move them to closure according to established procedures and job aids provided for training purposes. Trains to inspect vehicles and property to assess claim related damage. Reports theft, fraud, and arson losses as required by state and industry regulations. Trains to interact professionally and courteously with stakeholders including policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and country fraud and arson specialists, special investigators, attorneys, medical professionals and other persons incident to the investigation and processing of claims. This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

High School Diploma or equivalent required. Bachelors degree preferred. Some experience in insurance or a related field preferred. Claims experience preferred.

Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance

Anticipated application deadline: If you are interested in any of our open positions, we encourage you to submit your application promptly.

Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.