Head of Employee Relations & HR Compliance

Make an impact by joining ServiceSource, a champion for people with disabilities. ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities _._

The Human Resource Manager will lead and direct the routine functions of aligned portfolio or division. Work strategically and pro-actively with aligned leadership team to understand and execute the company’s strategic goals and enforcing HR policies and practices as it relates to current and future talent needs, retention, recruiting, benefits and leave, and employee relations. Due to the varying needs of each portfolio and/or contract across the company, the tasks of each position may focus more heavily on one of the below areas, as opposed to another.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Provides support and guidance to HR generalists and hiring managers in recruiting and selection process. Maintains compliance with federal, state, and local employment laws and regulations and recommended best practices are aligned with all government and EEOC policies, procedures, and regulations. Educates managers on changes to existing policies and/or processes. Coordinates the completion of all necessary on-boarding and integration materials and documentation for all new hires, rehires, transfers, and promotion.

Runs weekly report of “HR Employees List” in Workday to check for and rectify discrepancies. Process all HRIS requests in WorkDay. Ensure compliance with AbilityOne, and Service Contract Act (SCA) regulations, Collective Bargaining Agreement (CBA) and ServiceSource’s policies, also ensure timely enrollment of benefits is completed by new hires within 30 days of hire.

Review/Approve all employee letters of offers, company transfers, or promotions, including those hired and paid by ServiceSource.

Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment laws that require Affi…

Lead the maintenance of local HR standard operating procedures. Note ongoing complaint trends and suggest policy changes or clarifications.

Discuss discrepancies with management.

Provide local approval for requests for benefit programs, including tuition reimbursement, leave donation programs and submit them to the Benefit and/or Payroll department for final approval and processing.

Ensure timely communication of training requirements for new hires, promotions, and transfers. Conduct training classes when requested. Lead routine and HR compliance audits for the site, or Regional Office.

Participates in and ensures HR compliance with all audits or reviews – SourceAmerica, OFCCP, DHS, DSPD, CARF, AbilityOne, etc.

Lead the maintenance of confidential personnel files and benefits records in accordance with the organization’s policies and HR laws.

Communicate ServiceSource’s policies and procedures consistently, clearly, and objectively.

Draw on the strengths of other HR subject matter experts as needed. Actively participate in special Human Resources projects as requested.

Requires a bachelor’s degree in Human Resources or a related discipline and a minimum of seven (7) to ten (10) years of hands‑on experience in HR showing a progression of increased responsibility.

15 years of work-related experience may substitute for a bachelor’s degree.

Ability to obtain HR certification preferred.

In depth knowledge of human resources laws and corresponding compliance requirements required including FLSA, FMLA, SCA, COBRA, EEO/AAPs, ERISA, and HIPAA.

Strong computer skills to include proficiency with Microsoft Office software, specifically Word and Excel.

Ability to learn and become an expert user of the HRIS (Workday).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Health coverage for you and your family through Medical, Dental, and Vision plans.

Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars.

To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

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