Head of Operations & Business Management

MS002 Olive Branch, 8145 Nail Road, Olive Branch, Mississippi, United States of America

Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Director of Operations, reporting to the Regional VP of Operations, provides strategic and operational leadership for assigned facilities. This role owns P&L, safety, and service performance across assigned sites, directly leading General Managers to drive consistent execution, continuous improvement, and cost-effective operations that support the organization's current and future growth.

This position works on-site Monday through Friday, from 8am-5pm.

Own strategic, operational, and full P&L accountability for assigned facilities, aligning site execution with company growth/service goals and delivering budget, cost, and margin targets with General Managers

Lead, coach, and manage performance of General Managers, ensuring consistent execution of operational standards, safety programs, and company policy

Establish and monitor KPIs/SLAs (OTIF, cost per unit, labor productivity, safety incident rate), reporting performance and improvement plans to the RVP of Operations

Standardize processes, systems, and best practices across facilities to reduce variability and support scalable growth; Serve as primary escalation point for client/operational issues, protecting customer relationships, and partner cross-functionally (Strategic Account Management, Business Process Optimization, Customer Service, Finance, HR) to align operations with account and organizational goals

Own safety performance and culture, ensuring OSHA/MSDS compliance and adherence to Barrett's safety, security, and sanitation programs; lead Lean/Six Sigma continuous improvement initiatives

Attract, develop, and retain high-performing facility leadership (building bench strength/succession plans); conduct regular site visits and operational reviews to close performance, safety, and compliance gaps

Cascade communications between leadership and staff, champion the GGOB program (targets, results, mini games), represent multi-site performance to senior leadership/customers, and perform other related duties as assigned

Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or other industry-related field required; MBA preferred.

A minimum of 8-10 years of progressive operations, supply chain, or logistics leadership experience required, including demonstrated success leading multi-site operations.

Experience in 3PL, large-scale fulfillment, or distribution strongly preferred.

Proven track record owning multi-site P&L in excess of $20M.

Demonstrated experience establishing and managing KPIs and SLAs (e.g., OTIF, cost per unit, safety incident rate, labor productivity) across multiple locations.

Proficient with all Microsoft applications; working knowledge of WMS, TMS, and ERP platforms required. Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).

Strong executive presentation and communication skills, with the ability to represent facility and multi-site performance to senior leadership and customers.

Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

MS002 Olive Branch, 8145 Nail Road, Olive Branch, Mississippi, United States of America

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