Service Writer for customer service

Service Writer
As our Service Writer you are the face of the Service Shop to our customers. Your role is to facilitate quick and efficient customer service for our customers through clear communication and efficient processing of necessary paperwork. You also track the status of repair work to facilitate a return time to the customer as fast as possible. This is a mid-level role that basically is the face for the Service Shop, one that combines great people skills and efficient communication ability. You are supported by a Service Coordinator who handles most of the non-technical physical tasks.
Responsibilities

Listen to initial customer requests for service and parts
Complete initial repair orders and receive customer approvals to proceed with service work
Order parts needed for repairs and stock on hand
Collect service charges from customers to begin repair process
Receive customer equipment and pass to Service Coordinator for staging
Complete necessary paperwork to accompany equipment
After receiving initial diagnostic, complete estimate for repair with needed parts
Verify warranty eligibility for repair
Obtain necessary estimate approval from customer to proceed with repair
Assign repair orders to Service Technicians for triage and repairs
After completion of service work, notify and arrange customer pickup or delivery
Collect payments and close repair orders
File necessary warranty claims
Track status of all equipment in the shop and facilitate its progress
Update customers on delays or changes in service and Parts Department
Maintain cleanliness and presentation of Service Office
Open and close cash register each day
Maintain and present new equipment alternatives in Service Office to customers as appropriate
Working with customers in selling/ordering parts
Required Qualifications

Experience speaking with and directly serving customers
Ability to have positive and friendly interactions with customers
Ability to have clear communication with customers and colleagues
Ability to efficiently complete required processes
Ability to be organized and calm in a fast paced environment
Desired Qualifications

Experience in a repair shop as well as parts for small engines
Basic knowledge of engines and parts
Basic knowledge of a Point of Sale system
Basic knowledge of Microsoft Office
Physical Requirements

~ Ability to lift and handle up to 50 lbs.