Client Concierge/Customer Service

Membership Concierge IThe Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.Job Duties and ResponsibilitiesOperates as first point of contact for members and guestsReceives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesAssists members with transactions and general account changesPosition RequirementsMinimum of 6 months service/reception experienceComplete Concierge Certification upon hireMust work a minimum of 15 hours per weekCommitment to serve othersEffective communication skillsPassion for living a healthy way of lifeAbility to multi-task and deliver high quality customer service in a fast-paced environmentMust have good verbal communicationMust be able to stand for 4 hours at a timePreferred RequirementsHS graduate or equivalent preferredLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.