Head of Internal Communications

About Four Seasons:
Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. The Communications Coordinator is responsible for managing all incoming guest communications, including phone calls and chat messaging, while supporting hotel operations through administrative coordination. This role ensures efficient routing of information, timely responses, and exceptional service delivery across all communication channels. Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed
Provide accurate information about hotel services, amenities, events, and local area details
Handle guest requests, concerns, and complaints with professionalism and urgency
Manage wake-up calls, messages, and internal communications in a timely and accurate manner
Operate and maintain the hotel's communication systems, including switchboard, PMS, and messaging tools
Coordinate and fulfill special guest communication requests for rooms and events
Ensure all communication equipment is maintained and functioning properly
Perform administrative tasks and support overall Front Office operations as needed
High school diploma or equivalent experience

• 1-2 years of experience in an administrative, customer service, or hotel environment preferred
• Strong verbal and written communication skills with a warm and professional demeanor
• Proficiency in English (reading, writing, and speaking)
• Strong computer skills, including Microsoft Office and property management systems (Opera preferred)
• Ability to learn and navigate multiple software systems simultaneously
• Flexible availability to work mornings, evenings, weekends, and holidays

• Excellent training and development opportunities
• Full-time schedule, including mornings, evenings, weekends, and holidays

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -