Salesperson for Retail Sales

Retail Service Associate

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. Hourly rate is $17.00, and a 5% quarterly bonus

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Mobile Activations & Customer Education

Provide a white-glove experience activating new devices or BYOD to the network.

Guide customers through tablet setup and connectivity options.

Support activation and pairing of wearable devices for seamless use.

Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.

Demonstrate basic features and capabilities of devices to increase customer confidence.

Troubleshoot and resolve complex device or service issues.

Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.

Mobile Support

Assist customers with transferring contacts, emails, and media.

Process returns or exchanges in compliance with company policies.

Assist with warranty claims and replacement processes.

Secondary Responsibilities When No Primary Actions Occur or on Red Floor

Customer Check-In

~ Operations

Support store resets for proper merchandising and operational readiness.

Maintain visual standards and product placement for optimal customer experience.

Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Facilitate quick device swaps for customers.

Process equipment returns efficiently while ensuring compliance.

Own the customer experience and promote digital options at every touchpoint.

Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.

Participate in the Net Promoter System: huddles, callbacks, and feedback loops.

Foster and support a culture of inclusion.

Do what's right for customers, teammates, communities, and investors.

Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education: High School Diploma / GED (Required)

Relevant Work Experience: 0-2 Years

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.