Software Engineering (remote)

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. We use Artificial Intelligence (AI) to help make our hiring process efficient. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
See yourself at Twilio
Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team.
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
Segment is a best-in-class customer data platform (CDP) designed with engineers, marketers, and product managers in mind. We're excited to work at the cutting edge of data and artificial intelligence, such as with our AI-Assisted Suggest Mappings product. And, we move a lot of data - over 12 trillion API calls a year.
This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience. You'll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance.
We iterate quickly on these products and features and learn new things daily - all while writing quality code using the latest AI tools. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact - this is the place for you.
Design and build robust, scalable backend systems and APIs across Segment's data platform.
Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
Participate in an on-call rotation for our managed services

2+ years experience writing production-grade code in a modern programming language

Experience programming in one or more of the following: Go, Java, Python, or similar languages
Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS). Experience shipping services (products) following CI/CD development paradigm.

Good grasp of software engineering and how to build a system in scalable and extensive manner;
Comfortable asking questions and taking initiative to solve problems where it is often necessary to "draw the owl"
Leverage best-in-class development productivity practices including AI tooling.
Familiarity with database technologies like PostgreSQL and DynamoDB.
This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

~ No mandatory travel is anticipated.

This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
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