Server - Hourly + Service Charges

Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Hourly

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner. This person will also assist with Barista coverage when needed.

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.

Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards.

Answer the telephone according to standards.

Be familiar with the operation of the P.Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.

Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures.

Perform cashiering functions by closing checks and preparing end of shift paperwork.

Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.

Report all communications to immediate shift supervisor.

Perform all cash handling responsibilities in accordance with Highgate policies and procedures.

Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

Be willing to cross-train as a Barista.

Assist with Barista coverage as needed.

Handle guest’s complaints and communicate to management.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and apply complex information, data, etc. Must be able to cross-train in other hotel related areas.

Perform other duties as requested by management.

High School diploma or equivalent and/or experience in a hotel or related field preferred.

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