Plumbing Dispatcher *Start Immediately*

Victory Plumbing is a locally owned, family-operated company and a leading provider of residential, commercial, and industrial plumbing services throughout the greater Savannah, Georgia area. We deliver exceptional customer service, quality workmanship, and safe, code-compliant plumbing solutions. We value employees who demonstrate professionalism, accountability, teamwork, and a genuine commitment to serving our community.

About Victory Plumbing

Victory Plumbing is a locally owned, family-operated company and a leading provider of residential, commercial, and industrial plumbing services throughout the greater Savannah, Georgia area. We deliver exceptional customer service, quality workmanship, and safe, code-compliant plumbing solutions. We value employees who demonstrate professionalism, accountability, teamwork, and a genuine commitment to serving our community.

We are seeking a highly organized, customer-focused Customer Care & Dispatcher to join our team. This position serves as the central point of coordination among customers, service technicians, office staff, and company leadership.

The Customer Care & Dispatcher owns the daily dispatch board and customer experience from the initial call through job completion and closeout. Ownership & Daily Operations

Take personal responsibility for the customer experience from initial request to post-job follow-up.

Proactively identify scheduling conflicts, service delays, missing information, and customer concerns.

Balance customer needs, technician availability, geographical efficiency, and revenue opportunities.

Customer Care & Communication

Gather accurate customer, property, and job details by asking effective diagnostic questions.

Schedule residential, commercial, and industrial service appointments based on capacity and priority.

Provide accurate updates on arrival windows, service status, delays, and schedule changes.

Address customer concerns with empathy, resolving issues or coordinating service recovery with management.

Request customer reviews/referrals and promote maintenance agreements where appropriate.

Make immediate adjustments for emergency calls, extended job times, or sudden schedule changes.

Coordinate return trips, callbacks, and warranty work while minimizing unnecessary travel and downtime.

Review work orders for accuracy before closing: verify tech notes, labor, materials, photos, estimates, payment info, and signatures.

Assist with invoice preparation, payment administration, and customer record updates in ServiceTitan.

Administrative & Continuous Improvement

Maintain up-to-date customer files, contact information, and electronic documentation.

Customer Service: Friendly, confident, and empathetic phone presence with strong verbal and written communication skills.

Ability to navigate high call volumes, changing priorities, and frustrated customers with composure.

Tech-Savvy: Strong computer proficiency and data accuracy; ability to type accurately while speaking on the phone.

High school diploma or equivalent.

Previous experience in customer service, dispatching, scheduling, or administrative support.

Strong written/verbal communication and accurate data-entry skills.

Proven ability to multitask, work independently, and maintain confidential information.

Reliable attendance and flexible availability to work required office schedules.

2+ years of dispatching or scheduling experience, preferably in home services (Plumbing, HVAC, Electrical).

Familiarity with common plumbing terminology and residential/commercial service needs.

Professional office environment using computers, phones, and cloud-based software for extended periods.

Sitting, standing, walking, typing, talking, and lifting office supplies up to 25 lbs.

Random or reasonable-suspicion drug testing may apply during employment per company policy.

Health and Dental Insurance

Company-Paid Holidays

Ongoing professional training and career advancement opportunities