Head of Operations & Business Management

Job Title: Director of Operations

Reports to: VP of Operations
Compensation: $100,000-$128,000 per year plus bonus

We are Mendocino Farms , a unique, fast-casual restaurant concept breaking all the old paradigms of the restaurant business. Our name comes from legendary Mendocino County, a town known for pioneering the slow food movement and sustainable farming. At Mendo, we make daily decisions that reinforce our values of being trailblazers, learning and growing, building a 'we' culture, winning the day for our guests and our team members to ultimately, selling happy!

As a DIRECTOR OF OPERATIONS for Mendocino Farms you will lead a team of restaurant operators focused on operational excellence. You will be responsible for leading, managing and developing our operators throughout the Phoenix Area. You'll be an active member of the Operations Leadership Team and help to shape operations strategy as well as ensure that the company's strategic initiatives come to light in your market.
The right candidate is a proven leader and operator, familiar with high growth environments, skilled at managing a P&L, is an excellent communicator, sets a high bar for him/herself, and is adept at developing talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction when sharing knowledge and driving operational excellence, then this is a great role for you.
This role will be based in the Phoenix Area and will require travel to all Arizona Mendocino Farms locations, and periodic travel to Los Angeles.

Manage field operations teams to deliver on our mission of Selling Happy
Monitor and drive flawless execution in day-to-day operations; visit our restaurants often to ensure that all aspects of the business meet established guidelines and standards across all dayparts and parts of the week.
Assist with the development of strategic and tactical plans for the market and ensure the completion of each, holding individuals accountable to assigned tasks.
Monitor all aspects of the business in-person and by using the various methods and reporting tools available (Daily sales reports, score cards, guest insights, labor and food cost tools), and then use the data and personal observations to coach and re-established goals.
Develop and execute plans and initiatives that consistently achieve and beat the company's desired sales and profitability targets for both existing and newly established operations.
Champion the operating culture by delivering a high level of system-wide operations execution that exceed guest expectations in each restaurant, every shift, every time; build a culture of accountability to financial and operational standards.
Develop and maintain relationships across the company to ensure productive partnerships with various cross functional business partners and disciplines at Base Camp
Exhibit leadership by example through effective coaching, motivating and reinforcing the company's operating principles and core values while maintaining a high level of visibility with company operations.
Ensure compliance with all local laws and regulations as well as company policy as it relates to the running of your market especially as it relates to food safety and labor laws
Maintain a strong industry network and local market knowledge for our brand.
The role requires responding to critical and urgent, non-routine operational matters and emergencies outside of standard business hours. 7+ years of successful restaurant management/leadership operations experience required.

• Previous senior leadership experience leading large restaurant teams in a geographically dispersed operations environment
• Ability to organize and manage multiple priorities
• Familiar with Microsoft Office, and experience with using Excel.
• High performance teams and a strong team player
• Skill in assessing and prioritizing multiple tasks, projects, and demands
• There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.