Optician - Full time - Optician

Brand: FOR EYES Location: Long Beach, CA, US, 90808 Store #: 00M297 FE Long Beach Position: Full-Time Total Rewards: At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear. For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function: The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.

Shows urgency in providing service to customers & satisfying their needs.

ensures finished eyewear meets standards & customer requirements.

Attracts new customers. Explores the needs & priorities of customers by asking open ended questions.

reviews prescriptions & identifies special needs.

Utilizes store tools & adheres to Brand Store Commitments.

Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume.

Reinforces customers' final selection.

explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded.

Strives to achieve exceptional results on Brand KPIs & competencies.

Secures & protects company assets in your control.

Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

High School graduate or equivalent

Strong customer service skills: communicator, listener & team builder

Knowledge of current store merchandise

Familiarity with POS, computers & calculators

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.