IMMEDIATE HIRE - Client / Customer Service Rep

WHCC Client Success Specialist We are a family-run professional photographic, press, and fine art printing lab. Our goal is to make printing, producing, and reselling products seamless and enjoyable for our clients. As a production-focused company, we employ hundreds of experts who hand-craft our products here in the Twin Cities.

Position Summary The Client Success Specialist serves as a trusted partner to members of the WHCC Client Success Program. Providing personalized support, strategic guidance, and proactive communication that help clients grow while strengthening long-term relationships with WHCC. This role collaborates closely with Customer Service, Marketing, Product, Manufacturing, and Leadership to advocate for client needs, improve the overall customer experience, and ensure WHCC continues to deliver industry-leading products and services. Our client success team is dedicated to helping professional photographers build thriving businesses and deliver an exceptional, concierge-level client experience.

Core Job Responsibilities Build and maintain strong relationships with assigned Client Success Program members via email, phone, virtual meetings, and occasional in-person visits

Deliver concierge-level service by understanding each client's business goals and recommending solutions that help them succeed

Serve as the primary point of contact for assigned accounts, responding promptly and professionally to questions, opportunities, and challenges building trust through proactive communication, not just reacting to requests

Monitor account activity, business trends, ordering patterns, and client feedback to identify opportunities that improve engagement, retention, and growth

Own tracking and reporting on CSP data and metrics, delivering insights and recommendations to retain and grow the membership

Help onboard new CSP members and assist clients with product education, workflow recommendations, and best practices

Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for client needs and coordinate solutions for complex requests and escalations

Assist in planning and hosting webinars, educational content, client meetings, and special events; support WHCC's presence at industry conferences, trade shows, and community events

Desired Skills/Experience/Competencies: 25+ years of experience in Customer Success, Account Management, Customer Service, Marketing, or a related client-facing role

A friendly, approachable, and team-focused personality with excellent relationship-building and problem-solving abilities

Proven ability to lead multiple account projects at one time while maintaining sharp attention to detail and meeting deadlines

Ability to work collaboratively across departments and on-site at our Eagan facility

Willingness to travel a few times per year (23 trade shows/industry events) plus occasional local events, and availability to occasionally entertain clients outside standard business hours (e.g., Comfortable using, or genuinely curious about, AI tools as a productivity asset

Experience in the photography or creative services industry preferred

CRM or account management software experience a plus

Basic knowledge of email marketing platforms and basic Photoshop/design ability a plus

Experience in or enthusiasm for sales comfortable identifying growth opportunities and having revenue-oriented conversations with clients a plus

Health, Vision and Dental Insurance (available to full-time employees)

Life and AD&D Insurance Company Paid

Long-term Disability Company Paid

Health Spending Account

Employee Assistance Plan

Veterans are encouraged to apply! Hiring Immediately! com WHCC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.