Head of Project Management and Client Services - Remote

Working within the Government Programs and Services (GPS) department, the Project Manager provides leadership, organization, and coordination for the key initiatives and activities related to MedImpact’s program and product offerings. This position creates, coordinates, and develops complete project plans and associated documentation. Leads the efforts of a multi-disciplinary project team through various stages of the project lifecycle, including vision and scope, requirements analysis, and requires close partnership with internal/external client counterparts, the internal Implementation Management team, Information Technology (IT), Account Management, Operations, Health Services, and other departments as needed throughout the duration of the project.

~Manages complex business projects across multiple programs including: Medicare Part D, Medicaid programs (State FFS program, Medicare/Medicaid Program (MMP), Medicaid Managed Care (MMCO), Children’s Health Insurance Plan (CHIP), and public federally-facilitated or state-based marketplace exchange programs.

Leads the efforts of multi-disciplinary project teams through various stages of the project development lifecycle, including vision and scope, requiring analysis and partnership with various departments throughout the duration of projects.

• Creates, coordinates, and develops project prioritization, project scope, project plan, project tracking, and other project-related activities and associated documentation; guides project stakeholders in defining project scope.
• Reviews project proposals and plans to determine timing of deliverables, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of a project; establishes work plans, schedules, resources for each phase of projects; coordinates and arranges for recruitment or assignment of project personnel.
• Communicates with project staff to outline work plan, assign duties, responsibilities, and scope of authority. Coordinates and interfaces with other departments to secure project team resources.
• Responsible for completeness of project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.
• Manages project progress by establishing regular meetings scheduled with project teams. Assesses project progress versus milestones, and identifies areas of potential concern in adequate time in order to mitigate risk.
• Creates and communicates status reports for management, clients, and key stakeholders.
• Tracks projects and issues closely, fosters collaboration from both the business and technology groups, and leads issue resolution meetings during projects.
• Assumes responsibility for delivery by ensuring all components of a project are successfully completed.
• Assesses performance of assigned project personnel and provides feedback to management.
• Ensures all projects administered by the PMO adhere to the best practices and standard approaches for project management.
• Assists in building the PMO by interviewing applicants and helping to train and mentor new members of the PMO team.

This is an internal and external client-facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).

• Manage difficult or emotional client situations.
• Solicit client feedback to improve service.
• Respond to requests for service and assistance from clients.
• Proficient in Microsoft Office (Access, Excel, Word, and PowerPoint) and Microsoft Project.
• PMP certification required; PMP certification should ideally be obtained within the first 12 months of employment.

Excellent working knowledge and experience in the role of Project Manager of complex business projects that include both business process, service delivery, and information technology solutions.

• Ability to effectively present information and respond to questions from groups of managers, employees, and clients.
• Experience operating in a matrix management organization.
• Experience in PBM, pharmaceutical, or managed health care industry a plus.
• Executes and delivers within the confines and timeframes provided by regulatory agencies.
• edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; Develops workable implementation plans; prepares and supports those affected by change; Ability to deal with problems involving several concrete variables in standardized situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Decision Quality

• Customer Focus
• Time Management
• May regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration.
• The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements).

• Must provide adequate support to internal clients; Flexibility to work beyond traditional hours and be able to work nights, weekends, or on holidays as required.
• Typical core business hours are Monday through Friday from 8:00 am to 5:00 pm.

Travel

~This position requires domestic travel of up to 15% of the time.

Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

MedImpact is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Equal Opportunity Employer, Male/Female/Disabilities/Veterans