Head of Product and Production

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.
Partly is building the infrastructure for anyone to repair anything. We believe everything built should be repairable, and we're building frontier AI to put repair knowledge to work, starting with the $2tn automotive market.
Trained on 1M+ car models and 1B+ parts, it reads a repair job the way an estimator does, resolves damage into the exact purchasable part, and shows its reasoning with a confidence score. On real production jobs, an estimator working with Interpreter reaches 98.8% parts-list accuracy, against 92.1% with today's tools. It powers PartlyRepair, used by collision shops, workshops and suppliers to take the admin off the job; Founded by ex-Rocket Lab engineers, we've raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify), with Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree and Ecliptic Venture Capital. Partly creates value for insurers through three layers, and you own how all three land for this customer. Interpreter , our domain-specific AI foundation model, turns damage and estimate data into an accurate, complete parts picture early in the claim. Rails , our API layer, lets insurers and the systems they already run integrate directly with Partly's job processing infrastructure. Together these move the metrics an insurer is measured on: total cost of risk, cycle times, customer satisfaction, total loss rate and operational efficiency across the claims organisation.
You build for several distinct personas inside the insurer's workflow, each needing a different product on the same foundation: appraisers reviewing parts decisions and authorising spend; claims handlers and adjusters running the file; network managers allocating work; and the parts, procurement and sustainability leads who set policy in the first place. You are the single accountable person for the value insurers get from Partly, and for what that unlocks across the rest of the network.
Claims structures, parts policy and competitive incumbents differ sharply across the three, so deciding what is genuinely one global product and what has to stay local is yours to call.
You will be in the room before contracts exist, shaping pilots and building the artefacts that prove value, then making sure that same product expands and retains itself once the relationship is live.
Automation advances only as fast as an insurer's confidence in it, so owning that trajectory, and the evidence and audit trail that makes each step defensible to a claims director, is the heart of the role.
AI-assisted development is compressing discovery and delivery: the best PMs we know build rapid prototypes themselves, deploy them, read the signal and decide within days. We want someone already working that way, or building toward it.

The full product experience for every insurer-side user across all markets: appraisers, claims handlers and adjusters, dispute and escalation teams, network managers, and parts, procurement and sustainability leads. NPS, time-to-value, appraiser time per claim, task completion rate, support contact rate.
Definition, administration and evolution of per-insurer parts rules, supplier waterfalls, thresholds and evidence requirements, codified in the product rather than administered by hand. Automating the manual claim verification insurer engineers perform today, and extending it into the value band nobody currently checks. Key metrics: share of claims verified without manual review, verification turnaround, engineer hours displaced, value recovered per verified claim.
Insurer Intelligence and Reporting. The portfolio-level view of what an insurer's network actually bought, what was available at the moment of order, and how that performs across sites and over time, including the consent and permission model that makes named reporting legitimate. Enterprise Product-Led Growth. The full insurer arc from pre-sales pilot through onboarding, activation, cohort expansion and network-wide mandate, treated as product design and instrumentation problems. Key metrics: pilot-to-contract conversion, time to first mandated cohort, cohort-to-network expansion, insurer seat and site expansion, net revenue retention.
Key metrics: automation rate by workflow stage, share of stages completed via delegation, supervision and intervention rate, override frequency, delegated authority thresholds.
How Partly fits into the estimating platforms, claims systems and appraisal platforms insurers already run. Define and evolve the product vision, strategy and roadmap for insurer products globally, aligned with company direction and the wider platform.
Continuously assess and improve Product-Market Fit across markets with materially different claims structures, parts policies and competitive incumbents.
Decide deliberately what is global and what is local, and defend that line when a single account pushes on it.
Own key product, growth and commercial metrics and use them to steer every decision.
Stay close to customers
Maintain direct, regular contact with appraisers, claims handlers and insurer decision-makers. Combine qualitative insight with quantitative usage and outcome data, and reconcile the two when they disagree.
Be in the room before the contract is
Partner with Sales on enterprise pipelines: shape the pilot, build the artefacts that convert, and take the hard questions yourself.
Build and ship, not just specify
Prototype new product iterations yourself using AI-assisted development and LLM-assisted tooling: fast, disposable, real. Work hands-on with data: define metrics, build dashboards, query the warehouse, read the signals directly.
Know the difference between a causal claim and a selection effect, and design the measurement that separates them.
Align GTM, Customer Success, operations and support across three regions around one product direction.
Think in systems: how does a decision on the insurer side change repairer and supplier behaviour across the whole network?
Help define what excellent product ownership looks like here as the team grows.

Genuine customer obsession, with a demonstrated habit of spending time with users in their actual work context and a track record of that depth driving product direction.
5+ years owning complex, enterprise B2B software products end-to-end, with clear accountability for outcomes rather than delivery. A strong personal track record in pre-sales engagement for enterprise pipelines: shaping pilots, building what converts, and carrying what you learn back into the roadmap.
A clear point of view on agentic product design: how an experience migrates from manual operation to supervised delegation, and how automation earns institutional trust progressively.
Demonstrated PLG instincts inside an enterprise motion: onboarding, activation, expansion and retention as product design problems, with personal accountability for the numbers.
You build rapid prototypes yourself, with AI-assisted tools, LLM-assisted development or code, as a first instinct for testing ideas.
Strong analytical instinct: you define the metrics, build the view, read the data and act on it, without waiting for a data team.
Excellent judgement in a multi-stakeholder environment where insurer, repairer and supplier interests compete, and where the paying customer is not the daily user.
Working understanding of how US collision repair is funded and governed, including DRP and steering dynamics and alternative-parts cost pressure, and the right to work in the US.
Hands‑on experience shipping AI-assisted or agent-driven workflows in production where the human stays in the loop.
Experience in automotive, insurance, claims or equivalent operational verticals involving parts, supply chain or job management.
Experience building products carrying compliance, audit or regulatory weight, where the record of what happened is part of the product.
Exposure to marketplace or network dynamics from the demand side.
Bonus
Relationships across the US carrier, TPA or claims-technology ecosystem.
Familiarity with the estimating and claims platforms insurers run day to day.
Experience selling or building against an entrenched incumbent.
Experience building or operating products with meaningful agentic or automation components.

Their analyst will attack it on selection, so here's the cut that survives that."
"Here's what the data shows. What differentiates the best candidates is the ability to move fluidly between the claims director's boardroom and the appraiser's screen, and to translate both into a product that holds up under scrutiny.

This is an in-office role with global product responsibility. travel and accommodation covered. Expect regular travel to NZ and the UK, and to insurer customers across all three markets.
Not rare because of their title or the brands on their CV - rare because of how they think, what they own, and how they operate.
The insurer relationship is the lever that moves the entire network.