Dispatcher - Weekend Shift

HVAC Dispatcher
A. J. Perri Plumbing, Heating, Cooling
Pay: $20 $23 per hour Schedule: Tuesday Saturday | 11:30 AM 8:00 PM Full-time, year-round work
Join AJ Perri, a member of American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience delivering trusted home comfort solutions.
We are seeking a highly organized HVAC Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role is critical to ensuring efficient dispatch, technician routing, and customer scheduling throughout the day in a fast-paced, high-volume environment. This position is on-site in Tinton Falls, NJ
What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days (low-cost medical plans available)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career advancement opportunities within a national service network

Dispatch HVAC service technicians efficiently to meet customer appointment times
Manage incoming service requests and schedule heating and air conditioning service calls
Coordinate technician routing and job assignments to maximize efficiency
Monitor call flow through the HVAC service platform and dispatch system
Communicate with technicians and customers to provide updates on HVAC service appointments
Support field teams throughout the day by adjusting schedules and resolving routing issues
Maintain accurate service scheduling and ensure technicians remain productive
Qualifications

Proven experience as a Dispatcher or in a similar scheduling/coordination role
Experience managing 1520+ technicians in a fast-paced environment
Ability to manage a high-volume workload (200+ daily appointments) with accuracy
Strong proficiency in Google Maps and manually routing calls
Familiarity with Northern and Southern New Jersey geography preferred
Prior experience in dispatch, scheduling, or call center environments (HVAC or home services preferred)
Strong communication, customer service, and problem-solving skills
Excellent multitasking abilities with the ability to remain calm under pressure
Proficiency in Microsoft Office and multi-line phone systems
Ability to work in-office daily (no remote work available)
Flexibility to work assigned shifts and weekend rotations as needed
Work Environment

Fast-paced, high-demand office setting
Requires constant multitasking and real-time decision-making
Frequent communication with technicians and customers throughout the day
This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.