Head of Programme Management

Pro Care is seeking a Program Director to join our IDD Services team. The Program Director provides operational leadership for assigned programs, ensuring high-quality, person-centered services while maintaining compliance with Medicaid, HIPAA, accreditation standards, and company policies. This position leads office staff, supports quality outcomes, and promotes Pro Care's mission and values.

Oversee the daily operations of assigned programs and office locations.

Hire, train, coach, and supervise office staff, including Assistant Program Directors and Care Coordinators.

Ensure compliance with Medicaid, HIPAA, accreditation, and company policies and procedures.

Monitor quality assurance activities, incident reporting, investigations, and corrective actions.

Manage service authorizations and collaborate with Care Coordinators and payer organizations to resolve issues.

Represent Pro Care at community events, provider meetings, and recruitment activities.

Strong leadership and team management experience.

Five or more years of management experience in the IDD or human services field preferred.

Experience with quality assurance, compliance, and incident management.

Ability to manage multiple priorities in a fast-paced environment.

Valid driver’s license, reliable transportation, and the ability to travel within the assigned region.

Bachelor’s degree preferred.

Base pay is determined by factors such as work location, experience, job‑related skills, and relevant education or training. We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment. Pro Care evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

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