Showroom Sales - Showroom Salesperson

Build the Future with Us — Forge & Build is Hiring a Sales Associate
We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
Forge & Build is hiring a Sales Associate at our facility in Shelbyville, TN, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Sales Associate is a critical, front-line, customer-facing role responsible for delivering exceptional in-store customer service. Key responsibilities include managing customer walk-ins, handling incoming calls, processing orders, and supporting outside sales representatives. This position is pivotal in assisting and resolving customer issues to ensure a consistently positive experience, and it serves as an excellent opportunity for learning and career growth within the Forge & Build business.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (Serve as the first point of contact, providing outstanding customer service, exceeding customer expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls.
Process sales orders, quotes, pricing requests, and apply payments on customer accounts.
Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment.
Assists in unloading merchandise that is received in the store.
Maintain strong knowledge of all product lines available at the store and the ability to provide product information.
Helps identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.
Responsible for learning and understanding the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks.
Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency.
We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.
And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (Full medical, dental, and vision coverage for full-time employees

• Generous PTO + paid holidays
• Tool and boot reimbursements (role dependent)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

Forge & Build is a place contractors and customers can access all the materials and hardware they need to get the job done, as well as tech-powered equipment rentals.
At its foundation, Forge & Build was started by contractors for contractors. They remember walking into a hardware store hoping to find everything in one place, but many times having to head to another store.
As a partner of EquipmentShare, Forge & Build is backed by one of the largest construction equipment buyers in the country, a nationwide support team and T3 technology that helps builders of America increase overall productivity, efficiency, and visibility. EquipmentShare is building connectivity for all verticals in construction including materials – which means having accurate and up-to-date information around inventory and location of materials to ensure our customers always have what they need.
Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers.
Effective communication (clear, accurate, and timely to all internal and external customers) and problem-solving ability.
Fosters a strong collaboration and partnership with all internal team members.
Ability to provide general product knowledge and understanding of upselling to customers.
Self-driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes.
Embodies Equipmentshare mission and culture, with adherence to all company employee policies and regular, reliable attendance.
Preferred experience with providing a great customer experience.
Excellent written and oral communication skills, effective and consistent with internal and external customers.
Understanding basic math for calculating quantities and processing sales.
May be required to work in extreme outside temperatures while assisting customers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.