Head of Client Support Services

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text ImpactFire to View phone number on click.appcast.io to connect with Ember, Impact Fires Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

Pay is on a weekly cycle, every Friday

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

Exceptional guidance and support from our managers

Robust training opportunities with company reimbursement upon achieving required licensing

Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

Opportunity to work alongside some of the best talent in the fire protection industry

We are seeking a highly motivated and experienced Fire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction.

Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.

Lead and support the Service Coordination team to ensure efficient work order management and completion.

Provide accurate labor forecasting and resource planning.

Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.

Ensure recruitment and employment practices align with company policies and compliance standards.

Foster strong customer relationships through proactive communication and responsive service.

Promote and enforce health and safety standards, working closely with Safety support services.

Mentor team members and cultivate a strong safety culture.

Support sales efforts through contract review, estimating, and business development activities.

Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.

5+ years of experience in fire alarm service and management.

NICET certification(s) in Fire Alarm and/or Special Hazards.

Ability to meet state and local licensure requirements.

Strong understanding of cost control, invoicing, and business operations.

Proven leadership and team-building skills.

Excellent communication, organizational, and administrative abilities.

Experience with business development and customer relationship management.

Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).

Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

We look forward to talking with you about career opportunities with Impact Fire Services. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.