Night Shift Part Time Front Desk Receptionist

Front Desk Agent - Part Time Overnight

Position Type: Part time Compensation: $17.00 - $21.00 per hour Location: Reside Navy Yard - 818 Potomac Avenue SE, Washington DC 20003 Schedule: Overnight Shift. Schedule will vary to accommodate business needs and will be posted in advance. Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. Workdays will vary with three typical shifts: Day Shift (typically from 7:00am - 3:30pm) Afternoon/Evening Shift (typically from 3:00pm - 11:30pm) Overnight Shift (typically 11:00pm - 7:30am)

About the Job

The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.

What You'll Be Doing

Greet, welcome, and assist guests in a friendly and professional manner throughout their stay. Handle all check-ins, checkouts, and reservation processes accurately and efficiently. Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data. Review and compile management reports, guest billings, and ledger transactions in a timely manner. Respond promptly to guest inquiries regarding services, facilities, and local attractions. Maintain proper operation of front desk systems and ensure adherence to property standards. Follow all cash handling, credit, and audit procedures in accordance with company policies. Maintain a clean and organized work area and ensure front desk and lobby standards are met. Attend all required meetings and training sessions, maintaining compliance with Reside standards. Support porterage and guest service functions when needed to exceed customer expectations. Communicate effectively with all departments to ensure guest satisfaction and operational efficiency. Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management.

About You

High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience. One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus). Computer proficiency required; experience with front office or property management systems preferred. Customer service experience strongly preferred. Excellent verbal and written communication skills. Strong attention to detail and accuracy in handling financial transactions. Ability to prioritize tasks and work independently or as part of a team. Proficiency in basic arithmetic and comfort with financial data. Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs. Professional appearance and demeanor consistent with company standards. Ability to maintain confidentiality of sensitive information. Willingness to cross-train and assist in other operational areas as needed.

Work Environment

This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.

Physical Demands

Flexible and long hours may be required, including weekends, holidays, and overnight shifts. Light to sedentary work — occasionally exerting up to 20 pounds of force, and/or up to 10 pounds frequently to lift or move items. Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.

Total Rewards

Competitive Pay Commuter benefit Medical, Dental, and Vision Insurance 401k and Employer Match Paid Holidays and Vacation Time Quarterly and Annual Success Share Bonus Wyndham discount Volunteer Program Tuition Reimbursement Program Learning & Development Opportunities Employee Referral Program Employee Assistance Program