Front Desk Host- Hotel

As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in providing exceptional customer service. This role is critical in maintaining the hotel’s high standards of service, guest satisfaction, and smooth operations. You will work closely with the Front Desk team, Housekeeping, and other hotel departments to ensure that all guest needs are met efficiently and professionally.

Guest Service & Problem Resolution:

Guest Service & Problem Resolution:

Respond promptly and professionally to guest inquiries, requests, and complaints.

Provide information on hotel services, local attractions, and dining options, and assist guests with special requests.

Communicate effectively with other hotel departments (e.g., Housekeeping, Maintenance, Sales) to address guest needs and maintain seamless operations.

Handle incoming phone calls and direct them to the appropriate departments or assist with reservations.

Monitor the hotel’s email system and assist with online reservation inquiries.

Administrative Duties:

Assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked.

Ensure the safety and security of guests, team members, and hotel property at all times.

Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines.

High School Diploma or equivalent required.

Previous experience in customer service or hospitality is preferred, but not required.

Experience with hotel reservation systems (e.g., Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems.

Why Join Proper Hospitality

As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

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